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PURE ENERGY RETURNS POLICY
At Pure Energy we make every effort to ensure that your product is faithful to the product description on this website, and that it is delivered to you in perfect condition. However if you do need to return a product to Pure Energy for whatever reason, please follow the guidelines below.
CD or DVD Returns
CD or DVD returns should be posted to The Music Factory Entertainment Group at:
Hawthorne House
Fitzwilliam Street
Parkgate
Rotherham
South Yorkshire
S62 6EP
in the condition it was posted out to you together with your invoice / receipt giving details of reason for return and stating whether you wish to obtain an exchange or refund. Please note that MFEG reserves the right to reject a return should any of the above conditions not be met. A re-stocking and administration charge of £2.75 shall be incurred on return of non-faulty goods.
Downloads
All download sales are final and non-refundable. You do not have the right to withdraw from a purchase once delivery of the products has started. This process commences immediately after taking your payment, when our system requests your download links. Any purchases made in error cannot be refunded after this point.
At Pure Energy we make every effort to ensure that your product is faithful to the product description on this website, and that it is delivered to you in perfect condition. However if you do need to return a product to Pure Energy for whatever reason, please follow the guidelines below.
CD or DVD Returns
CD or DVD returns should be posted to The Music Factory Entertainment Group at:
Hawthorne House
Fitzwilliam Street
Parkgate
Rotherham
South Yorkshire
S62 6EP
in the condition it was posted out to you together with your invoice / receipt giving details of reason for return and stating whether you wish to obtain an exchange or refund. Please note that MFEG reserves the right to reject a return should any of the above conditions not be met. A re-stocking and administration charge of £2.75 shall be incurred on return of non-faulty goods.
Downloads
All download sales are final and non-refundable. You do not have the right to withdraw from a purchase once delivery of the products has started. This process commences immediately after taking your payment, when our system requests your download links. Any purchases made in error cannot be refunded after this point.
Customer Services
